Effective Date: October 2023


1. Shipping Methods: We offer shipping to addresses within Australia using Australia Post services. You may choose from standard or express shipping options during checkout.

2. Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.

3. Shipping Timeframes:

  • Standard Shipping: Delivery typically takes 3-5 business days from the date of dispatch.
  • Express Shipping: Delivery typically takes 1-2 business days from the date of dispatch.

4. Order Processing: We strive to process and dispatch orders within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order: Upon shipment, you will receive a confirmation email with tracking information. You can use this information to track your order's progress.

6. Shipping Restrictions: Please note that some products may be subject to shipping restrictions due to their content. Any applicable restrictions will be communicated during the ordering process.


1. Return Eligibility: We want you to be completely satisfied with your SURVIVOR SKIN purchase. If you are not entirely happy with your purchase, you may be eligible for a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Return Request: To request a return, please contact our customer support team within 30 days of your purchase. You can reach our customer support team at [Insert Contact Information].

3. Return Process: Once your return request is approved, you will receive instructions on how to return your item. Please follow these instructions carefully.

4. Refund Process: Upon receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will be automatically applied to your original payment method.

5. Shipping Costs: Please note that shipping costs are non-refundable. You are responsible for covering the return shipping costs.

6. Exchanges: If you receive a damaged or defective item, please contact our customer support team for assistance. We will do our best to resolve the issue promptly.

7. Refund Timeframe: Refunds may take 5-10 business days to process, depending on your original payment method.

8. Shipping Address: To return your product, please mail it to the address provided in the return instructions.

9. Non-Returnable Items: Certain items, such as gift cards and downloadable software products, are non-returnable.


If you have any questions or concerns about our shipping and returns policy, please contact us.

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